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Terms and Conditions

Terms and Conditions

Welcome to Rovumo Services (PTY) Ltd.

These terms and conditions outline the rules and regulations for the use of Rovumo Services (Pty) Ltd’s Website, located at https://www.rovumo.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Rovumo Services if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of za. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Rovumo Services, you agreed to use cookies in agreement with the Rovumo Services (Pty) Ltd’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Rovumo Services (Pty) Ltd and/or its licensors own the intellectual property rights for all material on Rovumo Services. All intellectual property rights are reserved. You may access this from Rovumo Services for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Rovumo Services
  • Sell, rent or sub-license material from Rovumo Services
  • Reproduce, duplicate or copy material from Rovumo Services
  • Redistribute content from Rovumo Services

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Rovumo Services (Pty) Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Rovumo Services (Pty) Ltd, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Rovumo Services (Pty) Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Rovumo Services (Pty) Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Rovumo Services (Pty) Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Rovumo Services (Pty) Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Rovumo Services (Pty) Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Rovumo Services (Pty) Ltd’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Terms of Service – Equipment Sales, Maintenance and Repair

Rovumo Services (Pty) Ltd. sells Clinical and Analytical Laboratory Equipment.

Rovumo Services (Pty) Ltd. sells spares and consumables related to Clinical and Analytical Laboratory Equipment.

Rovumo Services (Pty) Ltd. sells manufactured items associated with the Clinical and Analytical Laboratory field, such as Stainless steel pans, stands, rods, drum units, guards, rails, benches, cabinets, rifflers, stainless steel channeling, buckets, hand tools, filters, gauze, glassware, tubing and other items.

These Terms of Service cover all items sold by Rovumo Services (Pty) Ltd.


Where items are sold, they are done so in accordance with the guiding laws of the countries the buyer operates in, being South Africa, Ghana, Mozambique, Tanzania, Malawi, Swaziland, Egypt, Zimbabwe, Zambia, Angola and Botswana as of 07/2023.

Item sales are inclusive of Value added Tax in South Africa and where tax exemption is offered, any and all exports are handled in accordance with the South African Revenue Systems (SARS) guidelines.

Where Import taxation is concerned, it is and remains the duty of the Buyer to cover such costs incurred for imports. Rovumo Services (Pty) Ltd. does not accept any liability for items held at ports of entry due to Customs and excise issues.

Where Services are performed, they are performed in such a manner as to assess / address the underlying issue and take suitable action to repair / replace affected parts. No parts shall be provided without prior assessment and / or written consent from the Client.

In cases whereby emergency breakdowns occur, such breakdowns shall be addressed with Rovumo Services (Pty) Ltd. and provided at an “out of hours” fee, which is a variable fee, based on the time required, location in question, and the severity of the problem(s).

Where Services are performed, the kilometers travelled are claimed at governing AA rates, whatsoever it may be at the time. This will constitute the covering of travel costs. Where travelling is partaken, the hours travelled will be charged for to cover the cost of the Technician call-out.

Where Services are performed outside of the normative operations areas; referred to herein in South-Africa under the areas Gauteng and Mpumalanga, then suitable accommodations shall be provided by the Client for the Technician representing Rovumo Services (Pty) Ltd.

Where Services are performed outside of South Africa; referred to herein as the African continent, such costs shall be covered by the Client, prior to the Technician leaving our offices. Such costs include, but are not limited to: VISA costs, Airfare, Customs clearance on required parts/spares/tools/diagnostic instrumentation etc. and also Accommodation, Transportation and Meals as well as any medical prerequisite requirement and/or induction training requirement. We ask that our Clients ensure that they confirm all requirements prior to scheduling a Service outside of South Africa.

Rovumo Services (Pty) Ltd. reserves the right to deny service to any Client in lieu of pending issues, outstanding balances on payments, arrears accounts, equipment which does not fall under the care of Rovumo Services (Pty) Ltd.

Special requests may be made as long as they are made in writing to the Management of Rovumo Services (Pty) Ltd. and emailed to info@rovumo.com

A job card is compulsory and must be confirmed by the Client PRIOR to the service. This job card shall contain any and all vital health and safety information, a baseline risk assessment, the outlay and feed of electric circuits and installations to the facility, sewerage, water, pressurized systems, gas systems and feeds etc. as related to the specific equipment / instrument.

Additionally, the Technician shall be given room to work and coordinate effectively with on-site staff members who are authorized to take part in the service / maintenance / repair process. Such staff members shall be duly noted on the Job card and those staff who are not listed shall not be present during the nominated time of service.

The job card will be signed off by the Client once the service / repair has been completed and the instrument has been tested and stated as “commissioned and fit for use”.

Should the Technician be required to look at / assess or otherwise attempt repairs or diagnostics on other equipment / instrumentation; not related to the initial visit, then such approval shall first be obtained from Rovumo Services Management and in such cases, it remains the prerogative of Management to approve or disapprove such actions. Costing will be suitably adjusted in the event that approval is given to address additional / other issues whilst on-site. Such additional services shall be reflected on the original job card.

It is the responsibility of the Client to ensure that the work area and site is effective and suitable for the Technician to perform their duties. Where the Technician identifies a non-conformity, they are so inclined to issue a Stop-Work order and inform Rovumo Services Management thereof. Works will only resume once an All-Clear has been given from Rovumo Services Management.

All items are sold with a 12-month limited Manufacturer warranty. The warranty terms are provided with each unique piece of equipment / instrumentation. The Warranty seeks to first replace any damaged or malfunctioning part(s).

Additional warranty terms can be obtained by contacting our team at info@rovumo.com, stating “Warranty Enquiry”.

Rovumo Services (Pty) Ltd. accepts no loss or damage resulting from service visits and/or maintenance and repair events if the process is not followed correctly and the Job Card and associated terms are not met in any way or form. It is crucial that such controls are upheld during the entirety of the time which the Technician spends on-site. Where a damage / loss condition occurs, Rovumo Services shall endeavor to settle such through the warranty process and / or associated insurances. Should such a process be required then Rovumo Services shall be given 30 days to conclude initial investigation(s) and will respond to the Client in writing on the findings. Thereafter, the proceedings shall continue to next steps, whatsoever they may be.


Signed: Rovumo Management Team Members

Dated: 26/07/2023